How to reach the desk, in plain language
The desk responds to reader email within two business days. For corrections, use the corrections address. For tips, use the tips address. For everything else, use the general address.
Three addresses, three purposes
Pick the one that fits your message. The desk's spam filter is aggressive — if you do not get a reply within two business days, check your spam folder and write again.
[email protected]
For corrections to a published article. Include a link to the article and the specific paragraph. The desk replies within one business day.
[email protected]
For tips on a story the desk is not yet covering. The desk accepts tips by email. Encrypted email is available on request. The desk does not run a SecureDrop.
[email protected]
For everything else — reader feedback, partnership enquiries, takedown requests, and any other question. The desk replies within two business days.
What the desk does not accept
The short list, in plain language.
Unverified tips
The desk does not publish stories based on tips it cannot verify. The desk will follow up on every tip, but cannot guarantee a story will result. The desk does not pay for tips.
Anonymous sources for non-urgent stories
The desk uses named sources for every story. Anonymous sources are reserved for stories where naming the source would cause real harm. The desk does not run stories based on anonymous sources alone.
Press releases as stories
The desk does not run press releases as stories. Press releases are treated as leads, not as editorial. The desk will follow up on a press release, but the resulting story is the desk's own reporting.
Embargoed content for SEO benefit
The desk will respect an embargo when the embargo is in the reader's interest (a product launch, a confirmed signing, a tournament schedule). The desk will not respect an embargo that is in the source's interest (a leaked financial result, an unconfirmed roster move).
Three addresses, three purposes.
Get started with the desk
A reader account is free. Follow teams, save bookmarks, and opt into quiet push notifications.
Editorial coverage of competitive gaming for readers 18 and over. esportsx is an independent newsroom. We do not operate a sportsbook, take bets or sell picks. For help with problem gambling see responsible play resources.
Response times
The desk's commitment, in plain language.
| Type of message | Response time | Channel |
|---|---|---|
| Corrections | One business day | [email protected] |
| Tips | Two business days for an acknowledgement; longer for follow-up | [email protected] |
| General | Two business days | [email protected] |
| Press enquiries | Two business days | [email protected] |
| Takedown requests | Five business days | [email protected] |
| Reader account issues | One business day | [email protected] |
How the desk uses tips
What happens to a tip after you send it.
Every tip the desk receives is read by a member of the desk's editorial team. The desk will follow up on every tip that is within the desk's coverage area. The desk will not follow up on tips that are outside the desk's coverage area, tips that are clearly speculative, or tips that the desk cannot verify.
If a tip leads to a story, the desk will credit the tipster at the top of the article unless the tipster has asked to remain anonymous. The desk does not pay for tips. The desk does not promise exclusivity.
The desk welcomes tips by email at [email protected]. Encrypted email is available on request — write to the desk at [email protected] to request the desk's public key.
Press enquiries
For teams, tournament organisers, and other press contacts.
The desk accepts press enquiries by email at [email protected]. Press enquiries include team announcements, tournament schedule changes, signing confirmations, and any other news the desk might cover. The desk responds to press enquiries within two business days.
The desk does not accept press releases as editorial. The desk treats press releases as leads, not as editorial coverage. If a press release contains news the desk thinks its readers will want to read, the desk will follow up with a story of its own.
What the desk cannot help with
A short list, in plain language.
The desk cannot resolve account or withdrawal issues on the first-party app. The desk does not have access to the first-party app's systems. If you are experiencing a problem with the first-party app, the in-app support team is the right first contact.
The desk cannot help with bets, wagers, or any gambling-related questions. The desk does not run a sportsbook, does not take bets, and does not publish picks. The desk's help resources page links to organisations that can help.
The desk cannot help with hardware, software, or game installation issues. The desk is an editorial publication, not a technical support channel. The relevant game's official support channels are the right contact for these issues.
Where the desk is based
A short note on the desk's location.
The desk's editorial team is distributed across three time zones. The desk does not have a single physical office. The desk's writers work from home, from co-working spaces, and from press rooms at the events the desk covers.
The desk's distribution means the desk can cover a European event in the morning and an APAC event in the evening without any single writer having to cover an unreasonable hour. The trade-off is that the desk's internal communication is fully asynchronous — the desk's editorial meeting is a written agenda, not a video call.